Warranty and Refund Policy — Global Juvason

Last updated: May 13, 2026

Juvason aims to ensure full satisfaction through performant, stable tools. Because our products (desktop software, mobile apps, VST extensions) are digital and intangible, refund requests are subject to strict rules to prevent piracy and abuse of permanent license keys.

Section 1. Eligibility by product type

Refund policy differs by product architecture. The warranty period is 14 days maximum from the purchase date for the entire catalog.

1.1 Desktop software (e.g. QuickConvert Pro)

Refund of a lifetime software license is conditional on demonstrating a major technical defect or blocking hardware incompatibility.

• Mandatory condition: The User must show the software is unusable on a standard Windows configuration (e.g. failure to initialize local AI engines or multi-threading processes) and that our support team could not provide a fix within 7 business days.
• Refunds are excluded for simple change of mind or personal convenience if the software is functional.

1.2 Audio extensions and plugins (VST)

• Because VST plugins are integrated directly into artistic projects, refunds are strictly limited to cases of absolute incompatibility with the Customer's host DAW.
• Using a VST plugin to complete a one-off music project followed by a refund request within 14 days is considered abusive and will be systematically denied. Customers are invited to use the trial version first.

1.3 Mobile applications (Android)

Transactions and downloads for Juvason mobile apps on Android are governed by the official purchase and refund terms of the Google Play Store. Juvason applies and delegates mobile refunds according to that platform's protocols.

Section 2. Automatic refund exclusions

No refund will be granted in the following cases:

1. The request is made after the 14th day following order confirmation.
2. The Customer refuses to cooperate with technical support or refuses to provide minimum information required to analyze the issue.
3. The malfunction is caused by abnormal system modifications (Windows registry changes, malware infection, or aggressive third-party antivirus blocking local execution).

Section 3. Mandatory technical request protocol

To initiate a technical analysis and refund request, the Customer must follow this procedure:

1. Open the application or product configuration panel.
2. For software with a maintenance tab (such as QuickConvert's Settings section), go to Support log and click Copy full diagnostic or Copy log.
3. Email the official address: contact@juvason.com.
4. Subject line format: Support and refund request – [Product Name] – [Order Number].
5. Paste the full local diagnostic data in the email body, along with your license key and a description of the bug.

(Privacy note: per our charter, these technical logs remain stored locally on your PC; no automatic transfer occurs without your explicit copy-paste action.)

Section 4. License revocation and credit timing

• Revocation: Once a refund is validated and processed, the Pro digital license key for the product is immediately deactivated. The software or VST plugin will instantly revert to restricted trial (Freemium) mode on the Customer's computer.
• Timing: Funds are returned to the original payment method (credit card or secure payment processor). Bank processing typically takes 5 to 10 business days depending on the Customer's financial institution.